| Where are you located? |
Federal Publications has two retail stores in Canada. The Toronto store is
located at 425 University Avenue, Ste. 401. We're just south of Dundas Street,
on the east side of University. The Montreal store is located at 1185, rue
Université, a half block north of René-Lévesque (in front
of Place Ville-Marie). |
| What are your hours of
operation? |
We are open Monday through Friday, 9:00 a.m. to
5:30 p.m (Montreal store closes at 5:00pm). We are closed on
Public Holidays. |
| Do you accept returns? |
Generally, all sales are final. More information
can be found in our Return Policy. |
| What currency are
your prices listed in? |
All prices listed on our website are in Canadian
dollars. Your credit card company will automatically calculate the amount of
your purchase in your own currency (e.g. US Dollars). For the current exchange
rate, see the Bank of Canada's Currency Exchange Rates. |
| What extra charges do you
add to a purchase? |
Please note that shipping
and applicable taxes are extra. |
| I chose Federal Express or
Purolator as my method of shipping. Why does the shopping cart show a cost of
$0.00 for shipping? |
Our shopping cart shows a cost of $0.00 for
shipping because we are not charging your credit card for shipping, only for
the item(s) you are purchasing from us. The courier you selected (Federal
Express or Purolator) will bill you separately for their delivery charges and
we are not responsible for the shipping or any other fees the courier may
charge you for delivery of your order. Please ensure that you or someone who
can sign on your behalf will be available at the address that you provide to us
as the courier will require a signature. Shipping by Federal Express or by
Purolator will always be more expensive than shipping by
mail. |
| Does your website and online
shopping cart indicate which items are in stock? |
Our website and shopping cart do not show a live
inventory. While most items you select are available, from time to time we have
to replenish stock. As with any online order submitted, you will receive a
follow-up email from our staff confirming when your order will be shipped, or
advising you if there will be a delay. It is important
that you provide us with a valid email address so that we may contact you if
there is a delay or a problem with filling your
order. |
| How can I find the proper person in
government to speak with about any issue? |
Call the Information Office of the Government of
Canada at 1-800-O-CANADA (622-6232). They are the federal government's referral
service. It is their job to provide information about the government, and to
give out contact names and phone numbers for citizen's inquiries. Or you may
choose to try the Government of
Canada's website. |
| I am looking for a publication that is
out of print (e.g. the Canadian Classification and Dictionary of Occupations).
How can I get a copy? |
It depends on the publication. The federal
government occasionally runs out of stock of certain items, and after a while
will make a decision whether or not to reprint. In some situations, the book
will be out of print for some weeks but eventually comes back into stock.
However, once it has been decided not to reprint a book, it is declared
"permanently out of print" and is no longer available for sale. At that point,
you may see the publication in a library, but Ottawa will no longer produce
copies for sale. |
| Where can I obtain provincial
publications? |
There is no central outlet for provincial
publications; one must order from each province's
bookstore. |
| Can I find your publications in
the library? |
The federal government issues one copy of each
publication to "full depository" libraries. Libraries that are full
depositories include: provincial legislative libraries, large university
libraries, and large public reference libraries (such as the
Toronto Reference Library). Other libraries may also have copies
of certain publications; holdings vary from one library to the
next. |
| Are federal government publications
available on the Internet? |
In recent years, the federal government has been
moving toward increasing the number of documents it makes available online.
Each government department has their own policy about how many of their
publications are provided online. The best way to stay abreast of information
online is to check out the Government of Canada website at
http://www.canada.gc.ca. |
| Can I place subscriptions and
standing orders with Federal Publications? |
We are happy to manage your subscriptions and
standing orders for publications produced by Canadian Government Publishing and
the Organisation for Economic Co-operation and Development. The price you pay
is the same as if you placed your order directly with the publisher. Federal
Publications offers you prompt order processing, accurate record-keeping,
hassle-free claims, timely renewals, and friendly personalized
service. |
| How often do you update your
site? |
We are constantly updating information on our
site, with new releases and information on a daily basis. Once a month, we post
a newsletter on the site as well. Federal Publications is your best source for
up-to-the-minute information. |
| Do I need Crown Copyright
permission to reproduce government documents? |
Please check The Government of Canada's
policy
on copyright for details. |
| Where can I obtain aerial
photographs? |
We regret that Federal Publications Inc. does not
sell aerial photos. Please contact the
National Air Photo Library for information on obtaining aerial
photographs. |
| How can I contact an
author? |
As a bookstore, we are unable to provide contact
information for the authors whose books we sell. We suggest you contact the
publisher of the book. A Government of Canada website provides
contact information for Canadian publishers. |
