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Order by Phone, by Fax, by Mail or by E-mail

Need information about ordering from Federal Publications?

We're committed to making the order process as easy as possible. If you prefer not to use our on-line shopping cart, here are some other options.

If you can't find your answer in these help pages, please phone us toll-free (1-888-433-3782) or click on the E-mail us link at the bottom of every page.

 

1. Order by Phone

Simply give us a call at (416) 860-1611 or 1-888-433-3782. Our customer service department is open Monday to Friday, 9:00 a.m. to 5:30 p.m, Eastern Time (except for public holidays).
  • We'll need information about:
    • what you're ordering
    • your mailing address and telephone number
    • your payment information. Details on payment methods are available here.
  • We'll provide you with:
    • the name of the person you're speaking to
    • the expected shipping date (usually today), and an approximate time for delivery. More information about delivery times is available here.
    • the total that will be charged to your credit card
    • And if we know there's a new edition due shortly, we'll tell you before you place your order.

2. Order by Fax

Our fax number is (416) 860-1608. Our toll-free fax number is 1-866-295-8724.

We accept faxed Purchase Orders from organizations that meet our billing criteria (e.g., public institutions like schools, and major corporations). We do not invoice individuals for payment later. Details are available here.

We also accept orders by fax with credit card information (see below).
  • We'll need information about:
    • what you're ordering
    • your mailing address and telephone number. If your billing address is different from your mailing address, please tell us.
    • If your do not meet our billing criteria (details available here), please provide your credit card number, expiry date and full name of the cardholder.
  • We suggest you phone us before faxing an order to check on availability of the item(s) you're ordering.
  • Applicable shipping fees and taxes will be added when processing your order.

3. Order by Mail

If you would like to pre-pay by money order or cheque (in Canadian or U.S. funds), you may send your order by mail.

Our mailing address is:
425 University Avenue, Ste. 401
Toronto, Ontario Canada M5G 1T6

Please include information about what you're ordering and where we're sending the order to. You should also include a phone number in case we have any questions about your order.

Please phone us before mailing the order to ensure we give you the correct total of your purchase, including applicable shipping fees and taxes.

4. Order by E-mail

This option is only available to those organizations that meet our billing criteria (e.g., public institutions like schools, and major corporations), or clients who have existing credit accounts already established with Federal Publications. We do not invoice individuals for payment later. Payment options are available here.
  • We'll need information about:
    • what you're ordering
    • your mailing address and telephone number. If your billing address is different from your mailing address, please tell us.
Please do not send credit card information by e-mail.

We appreciate your business
and look forward to being of service to you!
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Price and availability subject to change. Shipping and applicable taxes extra.

Can't find what you're looking for? Try the search button at the top of the page.
Questions about anything on this page? Please e-mail us.

Information on this page last updated: December 23, 2009

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©Federal Publications Inc., 1998 - 2010
425 University Avenue, Ste. 401, Toronto, Ontario, Canada M5G 1T6
Phone: (416) 860-1611 or toll-free 1-888-433-3782 · E-mail: info@fedpubs.com