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ReturnsShould you have any
questions about a product, we encourage you to ask us before
purchasing.
Generally, all sales are final. However, should an item be
defective, we will, of course, be pleased to exchange it.
- Software and electronic titles including PDF files are not
returnable
- Some printed books we sell contain a download code for the
e-book version. If the e-book has been downloaded, or if the code has been
removed from the book, we cannot accept a return of the printed book.
Mail and Courier Orders:
- Items damaged in shipping will be exchanged
In Store Purchases:
- Purchases made in person at our retail stores are
non-returnable, unless the item purchased was defective in a manner which was
not apparent at the time of purchase.
If you feel that your purchase warrants an exception to
our return policy, please contact us before attempting to return the item.
Unauthorized returns will be returned to sender.
Haven't received your order
yet? Please click here for information
about claims for missing orders.
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