FEDERAL PUBLICATIONS INC. |
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Checkout (Online Orders)Need information about using the shopping cart on the Federal Publications website?The checkout process is very straight-forward; just complete the required information and click on the appropriate button (e.g., "Next" or "Submit"). For those who would like more information, we have provided a detailed explanation of the process below. It's not as complicated as it may appear!If you can't find your answer in these help pages, please phone us toll-free (1-888-433-3782) or click on the E-mail us link at the bottom of every page. |
When you have finished shopping, click on the button. A detailed description of the checkout process is detailed below.
Confirmation E-mailsYou will receive TWO confirmation e-mails. The first e-mail confirms that we have received your order. It is sent automatically almost immediately after you have finished processing your online order, regardless of the day/time you place the order. This email contains the order number - please make a note of it.If you do not receive this e-mail, it may mean there is a problem with your order. Please phone or e-mail us for verification. The second e-mail indicates when we will be shipping your order. The sender of this e-mail is "info@fedpubs.com". The subject line is "Confirmation of Internet Order S#### placed with Federal Publications Inc." The second e-mail will be sent during our business hours (Monday to Friday, 9.00 am to 5.30 pm Eastern Time). If you place an order during business hours, you will receive a confirmation e-mail usually within 2 hours. Orders placed outside business hours will receive a confirmation e-mail usually within 2 hours after the start of the next business day. Sometimes the second e-mail will request additional information in order to complete your order. Perhaps we had difficulty processing the credit card. Or, for example, if we know a new edition of this item is due shortly, we'll ask if you'd prefer to wait for the new one. If you do not receive such an e-mail from us, there may be a problem with your order. Please phone or e-mail us for verification. |
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Contact Us ©Federal Publications Inc., 1998 - 2016 425 University Avenue, Ste. 401, Toronto, Ontario, Canada M5G 1T6 Phone: (416) 860-1611 or toll-free 1-888-433-3782 · E-mail: info@fedpubs.com |